Our ScanTrak Process
We use a state-of-the-art ScanTrak system to process every repair order that comes through our facility.
See below to follow equipment for repair through our system:
Work Order is Created
Scan 1: The equipment is scanned into our system at the first workstation and a work order is created.
Scan 2: The equipment is checked and cleaned.
Scan 3: The equipment is checked in and repaired by a technician.
4. Quality Assurance
Equipment is Tested Thoroughly
Scan 4: The equipment is tested thoroughly and granted a “Pass” or “Fail” rating which double-ensures that repair was successful.
Repaired Equipment is Carefully Packed for Shipping
Scan 5: The equipment is wrapped, boxed, & labeled.
Tracking Number Assigned
Scan 6: UPS / FedEx Assign Tracking Number. Tracking Number sent to customer and equipment Ready for Pickup.
Carrier picks up the repaired equipment and it’s on its way back to the customer.