Part of our accountability to you, our customer, is to know where your unit is at all times. Our IT Department created a unique database system to do just that. As each unit comes in, it receives its own barcode, which is scanned at each stage of the repair process: at Receiving, Cleaning, the Tech Bench, QA, Packing and Shipping. Management, Customer Service and Sales can instantly locate any unit at any time.
“One benefit of this system is that it lets us know how long each unit stays in each area and average wait time,” says IT Director Richard Brake. Units have a “running clock” of days in house to assure timely progress and to facilitate communication regarding any repair issues. In short, we watch over your units like they were our own.