Our Digital Equipment Repair Process - Digital Repair

ScanTrak Circle

ScanTrak Process

We use a state-of-the-art ScanTrak system to process every repair order that comes through our facility. Follow your equipment through each work station in your Customer Dashboard.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-1-1.png" alt="">

1. Receiving

Work Order is Created

The equipment is scanned into our system at the first workstation, and a work order is created.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-2-1.png" alt="">

2. Cleaning

Equipment Preparation

The equipment is checked and cleaned.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-3-1.png" alt="">

3. Repair

Equipment Repair

The equipment is checked-in and repaired by a technician. If OEM parts are no longer in production, we manufacture the part needed.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-4-1.png" alt="">

4. Quality Assurance

Equipment is Tested Thoroughly

The equipment is tested thoroughly and granted a "pass" or "fail" rating which double-ensures that repair was successful.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-5-1.png" alt="">

5. Packing

Repaired Equipment is Carefully Packed for Shipping

The equipment is wrapped, boxed, and labeled.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-6-1.png" alt="">

6. Shipping

Tracking Number Assigned

UPS/FedEx assign a tracking number. The tracking number is sent to the customer and equipment is ready for pickup.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-7-1.png" alt="">

7. Pickup

Equipment is Shipped

The carrier picks up the repaired equipment, and it's on its way back to our customer.

ScanTrak Process

We use a state-of-the-art ScanTrak system to process every repair order that comes through our facility. Follow your equipment through each work station in your Customer Dashboard.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-1-1.png" alt="">

Work Order is Created

The equipment is scanned into our system at the first workstation, and a work order is created.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-2-1.png" alt="">

Equipment Preparation

The equipment is checked and cleaned.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-3-1.png" alt="">

Equipment Repair

The equipment is checked-in and repaired by a technician. If OEM parts are no longer in production, we manufacture the part needed.

4. Quality Assurance

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-4-1.png" alt="">

Equipment is Tested Thoroughly

The equipment is tested thoroughly and granted a "pass" or "fail" rating which double-ensures that repair was successful.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-5-1.png" alt="">

Repaired Equipment is Carefully Packed for Shipping

The equipment is wrapped, boxed, and labeled.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-6-1.png" alt="">

Tracking Number Assigned

UPS/FedEx assign a tracking number. The tracking number is sent to the customer and equipment is ready for pickup.

<img src="https://digitalrepair.com/wp-content/uploads/2020/11/DR-Info-Icon-7-1.png" alt="">

Equipment is Shipped

The carrier picks up the repaired equipment, and it's on its way back to our customer.

The Digital Repair process is about more than just diagnostics, parts, and soldering.

We’ve built departments that allow each separate team to work with laser focus on their own area of expertise. The person who receives your repair order shouldn’t be the same person who diagnoses and repairs a problem then QAs his or her own work. We put fresh eyes on each step of the process to assure that your gear is evaluated and repaired correctly. That’s the foundation of our one year guarantee.

Our ScanTrak System Gives You Real Time Status of Your Repairs.

We assign a barcode to each piece of equipment upon receipt then use our ScanTrak system to scan it as it moves into and out of each of our departments. This information syncs with your Customer Dashboard so you can log in and know exactly how far along we are, allowing your company to keep a pulse on the status of the tools it needs back into work rotation quickly.

Get Started

See Brands and Equipment We Repair

“We are very fortunate to have a company like Digital Repair on our side. It is also very crucial to have a knowledgeable team that provides the best service possible, like they have for us at Tri County EMC. Digital Repair is a company that backs up the repairs that are performed with quality service by a great team!”

Jeremy Whitfield, Tri-County EMC, Dudley, NC

“I would like to thank Digital Repair for your service and turn-around time on all the equipment we have had you to look at and repair. You have yet to fail to repair any and every type of digital equipment that we have delivered and with great repair time. Thanks for your dependable service.”

Steve Clements, Dominion Power

“I have known Jim for about 25 years since I have been in the telecommunications business. He is one of the most honest and most knowledgeable individuals in the industry. He has helped me tremendously over the years and taught me a lot over the years. His wife, Debbie, is just as amazing as Jim and they make a wonderful team. They have always gone the extra mile for me and my company that I have been with for close to 25 years.”

Larry with Telephone Switching

“Just wanted to tell you what a pleasure it was to deal with Nancy and John. I was amazed at the level of job knowledge and customer service that these guys displayed. Very refreshing to deal with a company that has employees with this type of dedication. I will definitely refer anyone that I know to your company in need of your services.”

Scott Farmer, Nash County Public Utilities

“I have used Digital Repair several times to repair underground cable locating equipment. They have done a great job finding and fixing the problems and returning the equipment to me in a quick turnaround. I would highly recommend them.”

David Lucore, City of Monroe, NC

“I was pleasantly pleased to find a repair competent company nearby that was able to provide prompt service for some our most critical test equipment. In the past we would have to send things off and wait for loaners. When you are trying to run a business you need things now. Digital repair understands this.”

Darryl V. Strother, City of Rocky Mount, NC

“We can attest to the fact that Digital Repair helped us source a refurbished locator and serviced it for us. The device worked really well. Not to mention the saleslady was extremely nice and fast and efficient at getting the instrument to us. Would certainly do business with them again.”

Lynn Wilson, City of Wilson, NC

Contact Us